Privacy Policy

Introduction

This Privacy Policy explains how 9VN COMMUNICATION PVT LTD ("9VN Communication", "we", "us", or "our") collects, uses, stores, processes, and protects information when you access or use SevaRan, including our website, web application, mobile applications, desktop applications, APIs, and related services (collectively, the "Service").

By using SevaRan, you acknowledge that you have read and understood this Privacy Policy.

1. About SevaRan

SevaRan is a business management and operations platform designed for food and beverage businesses and related enterprises. Depending on the services enabled by a customer, SevaRan may process information relating to businesses, employees, customers, suppliers, transactions, orders, payments, inventory, accounting, communications, and other operational activities.

SevaRan is operated by:

9VN COMMUNICATION PVT LTD

For privacy-related questions, you may contact us through the contact details provided on our website.

2. Information We Collect

We collect information necessary to provide, secure, maintain, and improve the Service.

2.1 Account and Business Information

When an organisation creates an account, we may collect: Business or organisation name, Business type, Registered address, Branch and location information, Contact name, Email address, Phone number, GSTIN and other tax-related information, Business registration information, Subscription and package information, Login credentials and authentication information.

2.2 User and Employee Information

Customers using SevaRan may create accounts for employees, managers, administrators, waiters, kitchen staff, accountants, and other users. This may include: Name, Email address, Mobile number, Employee ID, Role and permissions, Branch or business assignment, Attendance information, Shift information, Leave information, Payroll-related information, Professional information, Login and access history.

The organisation using SevaRan is generally responsible for determining what employee information is entered into the Service and how it is used.

2.3 Customer Information

Businesses may use SevaRan to manage their own customers. Depending on the features used, this may include: Name, Mobile number, Email address, Address, Order history, Purchase history, Loyalty information, Membership information, Gift card information, Feedback, Reservation information, Communication preferences.

SevaRan processes this information on behalf of the business using the platform where applicable.

2.4 Transaction and Financial Information

We may process information relating to: Sales, Purchases, Orders, Invoices, Payments, Refunds, Discounts, Taxes, GST information, Expenses, Income, Cash and bank transactions, Accounting entries, Payroll, Vendor transactions, Settlement information.

Where payment processing is provided through a third-party payment provider, payment card or banking credentials may be processed directly by that provider. We do not generally store complete payment card credentials unless specifically required for an enabled service and permitted by applicable law.

2.5 Inventory and Operational Information

Depending on the features used, SevaRan may process: Products and menu items, Recipes and ingredients, Stock quantities, Purchases, Suppliers, Stock transfers, Wastage, Production records, Warehouse information, Batch and expiry information, Kitchen and order information.

2.6 Device and Technical Information

When you use SevaRan, we may automatically collect technical information such as: IP address, Browser type, Operating system, Device type, Application version, Device identifiers, Language and timezone, Login timestamps, Session information, Error logs, Diagnostic information, Network information.

We use this information primarily for security, troubleshooting, analytics, and service reliability.

2.7 Location Information

Certain SevaRan features may use location information where enabled by the organisation or user, including features related to: Employee attendance, Branch operations, Staff location, Delivery operations, Operational tracking.

Location access is not automatically assumed merely because the application is installed. Where required, the relevant device or application permission must be granted.

Organisations using these features are responsible for providing appropriate notice to their employees and using location functionality lawfully.

2.8 Communications

If you contact us or communicate with us through email, support channels, WhatsApp, or other supported channels, we may collect: Contact information, Messages, Attachments, Support requests, Communication history, Technical information associated with the request.

3. How We Use Information

We may use information to: Create and manage accounts, Provide SevaRan services, Process transactions, Manage subscriptions and billing, Provide customer support, Authenticate users, Enforce roles and permissions, Maintain tenant and branch isolation, Process orders and operational workflows, Provide accounting and reporting functionality, Process payroll and employee information, Manage inventory and procurement, Send service notifications, Detect and prevent fraud and abuse, Maintain security, Monitor system performance, Diagnose technical problems, Improve our products and services, Develop new features, Comply with applicable legal obligations, Enforce our Terms and other policies.

We do not sell customer business data as a product.

4. Customer Data and Organisation Responsibility

SevaRan is a multi-tenant business platform. When an organisation uses SevaRan, that organisation may control information relating to its employees, customers, suppliers, and other individuals.

In these situations, the organisation is responsible for: Determining the lawful purpose for collecting information, Providing required notices to individuals, Obtaining consent where required, Configuring user permissions appropriately, Using personal information in accordance with applicable law, Responding to requests from individuals where legally required.

9VN Communication PVT LTD provides the technology and processes information according to the organisation's instructions and the configuration of the Service, subject to our legal obligations.

5. Legal Basis for Processing

Depending on the applicable law and circumstances, we may process personal information because: It is necessary to provide the requested service, It is necessary to perform a contract, We have a legitimate business or security interest, We are required to comply with a legal obligation, You have provided consent, Processing is otherwise permitted by applicable law.

Where consent is the applicable basis, you may withdraw consent where legally permitted. Withdrawal does not affect processing that occurred before withdrawal.

6. Cookies and Similar Technologies

SevaRan may use cookies, local storage, session technologies, and similar technologies to: Keep users signed in, Maintain sessions, Remember preferences, Secure the application, Understand application usage, Improve performance, Detect security issues.

Some technologies are essential for the Service and cannot be disabled without affecting functionality.

7. Third-Party Services

SevaRan may integrate with third-party services, including providers for: Payment processing, Email delivery, SMS, WhatsApp, Cloud infrastructure, Authentication, Analytics, Tax and GST services, Accounting integrations, Delivery services, Other business integrations.

Information shared with a third-party service is limited to what is reasonably necessary for the relevant integration or service. Third-party providers have their own privacy policies and terms. We encourage customers to review them where applicable.

8. Data Storage and Security

We use reasonable technical and organisational safeguards designed to protect information against: Unauthorised access, Unauthorised disclosure, Loss, Misuse, Alteration, Destruction.

Security measures may include: Authentication controls, Role-based access controls, Tenant isolation, Encryption where appropriate, Access logging, Audit logging, Network security, Backup procedures, Monitoring and incident detection.

No internet-based system can guarantee absolute security. Users are responsible for protecting their passwords, authentication credentials, devices, and access tokens.

9. Data Retention

We retain information for as long as reasonably necessary to: Provide the Service, Maintain business records, Meet contractual obligations, Resolve disputes, Prevent fraud, Maintain security, Comply with tax, accounting, legal, and regulatory obligations.

Retention periods may differ depending on the type of information and the customer's configuration. When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and contractual requirements.

10. Data Deletion

Deletion of information may be available for certain data types through specific product functionality where provided. For other requests, contact us using the details in Section 22, and we will consider the request in accordance with applicable law and our operational and legal obligations.

Certain information may need to be retained for legal, tax, accounting, fraud prevention, security, dispute resolution, or other legitimate purposes. Deletion of an organisation's account may not result in immediate deletion of every record where retention is legally required.

11. International Data Transfers

Depending on the infrastructure, integrations, and service providers used, information may be processed or stored in India or other countries.

Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is handled in accordance with applicable data protection requirements. Customers are responsible for ensuring that their use of SevaRan complies with applicable requirements relating to international data transfers.

12. Children's Privacy

SevaRan is a business-oriented service and is not intended for children. We do not knowingly collect personal information directly from children for independent use of the Service.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

13. Sensitive Personal Information

Some SevaRan features may allow organisations to store information that may be sensitive under applicable law, including employee payroll, identification, banking, tax, or other employment-related information.

Customers should only collect and store such information where they have a lawful basis to do so and should configure access permissions appropriately. We recommend restricting access to sensitive information to authorised personnel only.

14. AI Features

Some SevaRan features may use artificial intelligence or machine-learning technologies. Where AI functionality is enabled: Information may be processed to provide the requested AI functionality. AI-generated results may contain errors. AI output should be reviewed before being used for important business, financial, employment, legal, medical, or other consequential decisions. Customers remain responsible for information submitted to AI-enabled features.

We will not represent AI-generated information as guaranteed to be accurate or complete. Where third-party AI providers are used, applicable information may be processed by those providers according to the relevant integration terms.

15. Employee and Location Monitoring

Where an organisation enables employee attendance, location, performance, or operational monitoring features, the organisation is responsible for: Providing appropriate notice to employees, Obtaining consent where required, Using the functionality for legitimate business purposes, Configuring access appropriately, Complying with applicable employment and privacy laws.

SevaRan provides technical functionality but does not determine the lawful basis for an organisation's employee monitoring activities.

16. Data Breach and Security Incidents

If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps appropriate to the circumstances, including notification where required by applicable law.

Customers may be required to assist with notifications to their own users, employees, customers, or other affected individuals where the customer is responsible for the relevant data.

17. Your Privacy Rights

Depending on applicable law, individuals may have rights relating to their personal information, including: Right to access information, Right to correction, Right to deletion, Right to withdraw consent, Right to object to certain processing, Right to restrict processing, Right to data portability, Right to lodge a complaint with the applicable authority.

Where SevaRan processes information on behalf of an organisation, requests may need to be directed to that organisation first. We will provide reasonable assistance where required by applicable law.

18. India's Digital Personal Data Protection Framework

Where applicable, 9VN Communication PVT LTD intends to process digital personal data in accordance with India's applicable data protection laws and regulations, including the Digital Personal Data Protection Act, 2023 and rules or regulations applicable to the processing.

Where SevaRan acts as a data processor on behalf of a customer, the customer may remain responsible for determining the purposes and lawful basis of processing.

19. GST, Tax, Accounting and Statutory Records

Information processed through SevaRan for GST, accounting, payroll, taxation, invoicing, and statutory reporting may need to be retained for periods required under applicable law.

Such information may not be immediately deleted even after account closure where retention is legally required.

20. Business Transfers

If 9VN Communication PVT LTD is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality and security measures.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we may provide notice through the Service, website, email, or other reasonable means.

The Last Updated date at the beginning of this Privacy Policy indicates when the latest version became effective.

22. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of personal information through SevaRan, please contact:

9VN COMMUNICATION PVT LTD

Product: SevaRan

Website: sevaran.com

Privacy Contact: Please use the contact details provided through the SevaRan website.

Document status

Last Updated: August 22, 2026

© 2026 9VN COMMUNICATION PVT LTD. All rights reserved.