Draft for legal review — not yet counsel-vetted. Do not rely on these policies commercially until a lawyer reviews them.
Legal
Service Level Agreement
Draft SLA outline — for legal review; not fake uptime guarantees.
Version 0.1.0-draft · Effective 2026-07-15 · Draft for legal review
Scope
This draft outlines availability and support themes for production SevaRan tenancies once commercial SLAs are finalized.
Availability
Target availability percentages and credits will be set in the executed SLA. We do not invent 99.99% claims on this draft page.
Support
Support channels and response targets will be defined per plan tier in the commercial agreement.