Help
LiveTicket System
Open and track support tickets from inside your SevaRan workspace — a real conversation with our support team, not a submit-and-forget form.
Tickets are live — in your workspace
Support tickets ship inside the authenticated SevaRan app, not on this marketing site. Sign in and open Support to raise a ticket, read the full conversation, reply, attach files, and close it when you are done. Each ticket carries a readable reference so you can quote it to our team.
A real two-way conversation
When our support team replies you are notified, and when you reply we are notified — in both directions. Support correspondence is transactional: it never burns your purchased notification credits. Your ticket belongs to your organisation only; no other tenant can ever see it.
Categorise on open, track the outcome
When you raise a ticket you pick its type — question, bug, feature request, billing, or other — so it reaches the right hands faster. Our team may reclassify it if the picture changes. If your ticket becomes a feature request, you can track that request's status (open, under review, planned, shipped, or declined) right from Support. Those statuses are set deliberately by our product team — planned and shipped are real commitments, never guessed by software.
Honest by design
The conversation is append-only — messages are never silently edited or deleted. Any internal notes our team keeps on a case are never shown to you and never claimed to be. You see the status of feature requests you raised, but never anything about other organisations. Prefer Help Center and FAQs for quick how-tos; open a ticket when you need a person.